50% deposit on booking and balance payable 10 days in advance of stay. We do accept part payments if you prefer if more than 6 months prior to arrival - please contact us for more information.
Bookings of a value less than $300 are payable in full at time of booking.
NSW Christmas & Easter school holiday and long weekend bookings payable in full 30 days prior to arrival.
NSW Christmas & Easter school holiday and long weekend bookings payable in full 30 days prior to arrival and if cancelled tariff is refunded only if cottage is re-booked for entire period booked or part thereof at our discretion. Administration fee of $50 will be deducted from any refund.
For all other times:
More than 30 days cancellation notice - full refund minus administration fee of $50.
Less than 30 days notice but more than 10 days - deposit will be forfeited.
Less than 10 days notice (including non arrival) - full payment of period booked unless cottage re-let.
In all instances every reasonable effort will be made to re-book the cottage. Administration fee of $50 will be deducted from any refund made.
Guests are recommended to purchase adequate travel insurance. Our local Flight Centre offers travel insurance for our guests, contact us for details.
All cancellations will incur a $50 administration charge.
Regular part deposit payments will be accepted for bookings more than 6 months prior to arrival.
Normal check in time is from 2pm (3pm in NSW school holidays) and check out by 10am but may vary with notice. A fee of $50 may be levied for late departure where incoming guests may be inconvenienced.
Every effort will be made to provide your cottage of choice but we reserve the right to alter this for operational purposes.
We reserve the right to charge to your credit card any damage however caused or cleaning beyond the normal of a reasonable guest. Cottages must be left in a clean and tidy condition with all dishes washed and put away.
You and your guests must not damage any of our Property. You are liable for and indemnify us against all loss or damage (including legal costs on a full indemnity basis) incurred or suffered directly or indirectly in connection with the use of our Porperty by you or any of your guests.
"Property" means the property known as Telegraph Retreat located at 126 Federation Way, Telegraph Point New South Wales, Australia and all of our other real or personal property located within or on the Property.
Payment of a deposit is acknowledgement & acceptance of these terms and conditions.