Terms & Conditions of Holiday Letting In providing booking services GXG PTY LTD ABN 17 602002728 ("Prestige Property Agency") acts as an agent for various property owners and GXG PTTY LTD does not accept or undertake any personal liability when acting in this capacity. Premises are let for holiday purposes only for the period stated on your letter/receipt by Prestige Property Agency but may be subject to change as may be notified by the owner prior to the commencement of the booking. All advance deposits are accepted on behalf of the current owner, however we will not accept responsibility for decisions, actions or arrangements taken by the current owners of the premises or any other body which is outside our control. Prestige Property Agency reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon a possible and do our best to arrange alternative accommodation or alternative dates suitable, failing which all deposit monies paid will be refunded, but no other claim, right or action shall exist in or be made by either party.
It is our aim at all times to get our clients into their accommodation as soon as possible on the day of their arrival. However standard check in time is 2:30pm. The premises are to be vacated SHARP at 10.00am on the day of departure. The purpose of these strict times is to allow the necessary time to clean the premises. Please consider your fellow incoming/outgoing holiday occupants. We cannot allow access for the storage of any items prior to your check in time. Failure to depart before 10:00 on the day of departure may incur and extra charge which will be 1/7th of the 7 night peak season rate. All damage, breakages or losses to the property and/or furniture/furnishings are to be reported to Prestige Property Agency and paid for. All furnishings and equipment must be left in the premises as originally found. All properties have a strict NO SMOKING Policy. Functions and parties on the premises are strictly not allowed. Prestige Property Agency reserves the right to terminate your tenancy immediately if you cause nuisance or annoyance to neighbours or are found to be holding a function or party. Unless stated within the property description, all premises are fully self-contained including linen i.e. sheets, pillowcases, towels, bath mats, tea towels. The premises are not serviced during your stay. The maximum number of persons permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Persons found occupying the premises over and above the number on the booking form will be charged automatically to the security deposit at $500 a day for the term of the booking. You are required to allow repair and or service personal to enter the premises for the purpose of conducting any repair or service deemed necessary by Prestige Property Agency. Such times of entering will be arranged prior where possible and will between the hours of 9:00 AM and 5:00 PM. Prestige Property Agency at all times will do it's very best to remedy items that are not operational in a reasonable timeframe. Prestige Property Agency and or the property owner takes no responsibility for delays in the repair that are outside its control.
Payments A deposit of 50% of the total cost of the booking, inclusive of all services ("Total Cost"), must be received within 1 working day of the reservation being made before a reservation can be confirmed. Failure to do so may result in the reservation being automatically cancelled without notice. Final payment of the remaining 50% of the Total Cost must be received no later than 7 days prior to the arrival date. Failure to make the final payment on time will result in the booking being automatically cancelled without notice. Payment must be made in full, no part payments can be accepted and the payment must be made by the person whose name the booking is in. When payment is made by direct transfer from one account into another the payee must include name of booking in the details and if possible dates of booking. Any charge for services to you, not billed at the time of your confirmation will be added to your account for settlement and be charged to the same credit card used as security at the time of arrival.
Credit Cards A 2.9919% merchant fee applies on all credit card transactions – we accept Visa and Mastercard only.
Cancellation Fees Cancellation of a booking must be in writing & must be received by Prestige Property Agency at the address or fax number stated at the end of these terms & conditions. Cancellation fees will be charged on confirmed bookings in accordance with the following Cancellation Conditions. Deposits cannot be transferred between properties & will not be refunded or applied towards payments for any other properties. Failure to make final payment on the due date will result in an automatic cancellation of the booking without notice & the following Cancellation Conditions will also apply. Cancellation Policy Bookings cancelled more than 90 days prior to the arrival date are subject to a cancellation fee of 30% of the Total Cost. Bookings cancelled 60 to 90 days prior to the arrival date will incur a cancellation fee of 50% of the Total Cost. For those bookings cancelled less than 60 days prior to the arrival date, a cancellation fee of 100% of the Total Cost will be incurred (that is, there will be no refund) Notification of Cancellation must be made in writing and sent to the address at the bottom of this cancellation policy. Phone messages cannot be accepted.
Amendments Prestige Property Agency reserves the right to charge a $75 amendment fee for booking changes. An amendment to your booking is at the discretion of Prestige Property Agency and is possible where one date of the booking remains the same and the length of stay remains the same. In the event you wish to vary the booking by changing to different premises this will be treated as a cancellation.
Security Deposits Security deposits apply on all properties.
Holidays cannot be cancelled other than in accordance with the cancellation policy detailed in this document.
Changes, Responsibility and Further Conditions - All information in respect of goods & services offered, including prices, is subject to alteration or withdrawal without notice. Prestige Property Agency have the right to alter, amend or cancel all or any arrangements or prices in regard to accommodation. The right to alter prices referred to in the preceding paragraph applies until the Prestige Property Agency has received a deposit. No responsibility or liability is accepted or undertaken by Prestige Property Agency, its employees, agents or contractors for any death, injury, accident, damage to personal property (including baggage) or any other matter arising from any act, omission or thing outside of their control. In addition to the terms & conditions set out above, any booking is subject to such further terms & conditions as advised at the time of booking or as may be displayed at the time of utilisation of the item or service. Any provision of, or the application of any provision of, these term & conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.
Pricing Policy GXG PTY LTD All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable.
Insurance Prestige Property Agency recommends you obtain travel insurance. This insurance can protect you against loss of personal belongings, public liability & also against your need to cancel under certain conditions.
GXG PTY LTD ABN 17 602002728 PO Box 20, Edgecliff NSW 2027